Speaker Series
Tuesday January 28th, 2020
6:00 - 8:00 PM
Atomic Object, 1034 Wealthy St. SE, Grand Rapids
How a “Product Mindset” Eases Fear of Failure with Custom Software Projects
With custom software development, the risk is high. Companies can invest a year of a time and a million dollars only to never use what was developed. That’s a scary prospect! Approaching custom software with a product mindset can alleviate this risk.
Learn through the stories of a 20-year software systems consultant and a local product manager who is applying a product mindset in health care and financial services tech. Brian Anderson, CEO of Augusto and software system consultant, will discuss the key outcomes of a product mindset. This includes providing overwhelming customer value, building a sustainable competitive advantage, delivering financial benefit to the business, and delighting customers.
About Brian
Brian is a visionary problem solver constantly working at the confluence of product design, systems development, and entrepreneurship. His focus is on product development and software systems. Brian is the CEO of Augusto, a software development company that creates digital products for customers.
Brian has co-founded several start-ups including PayIt2, TallySheet, and LOFT.
SoftwareGR Presents Jake Bartlett: Software Breaks: Incident Communication 101
Tuesday January 28th, 2020
6:00 - 8:00 PM
Atomic Object, 1034 Wealthy St. SE, Grand Rapids
SoftwareGR Presents Jake Bartlett: Software Breaks: Incident Communication 101
Incident communication can make or break a company's reputation. When your software breaks, you need the right people and processes in place to help you respond. Communicating quickly, clearly, and often helps build trust and reduce incoming support requests. In this talk, we'll cover 1) defining an incident, 2) incident roles & responsibilities, 3) incident communication channels, and 4) communicating during an incident.
About Jake
Jake Bartlett is a Customer Success Manager at Atlassian, a software company that builds products for software developers, project managers, content management, and incident management. It is best known for its issue tracking tool, Jira, and team collaboration tool, Confluence. Jake works on the Statuspage product, where he helps companies build trust with their customers through better incident communication. His passion for delivering exceptional customer experiences grew from 10+ years working with technology teams and customers. Jake is a drummer, an avid hiker and camper, and a new Grand Rapidian. For more information and to connect with Jake, visit jakebartlett.net.
